Breaking Down The Strategic Performance Framework


Here at TMC, we used our shared expertise in the fields of cultural competence and global leadership to formulate the Strategic Performance Framework model, which can be used as a structure through which to learn the techniques needed to achieve cultural competence. The Strategic Performance Framework diagram is shaped as an infinity loop to symbolize how mastering these skills is an ongoing and intertwined process. The skills are dependent on and enhance one other, which is why each section of the Strategic Performance Framework feeds into and is fed by the others. 

The starting point on the Strategic Performance Framework for most students of cultural competence is on the left-hand section, with the open attitude that helps people to develop cultural self-awareness and then awareness of others’ cultures. This leads us to gain cultural insights, which signifies a shift in how we look at our personal cultures and the behaviors that we expect and reinforce from others.

All of this leads into the key cultural skills of due diligence, style switching, dialogue and mentoring. We have found in our research that these cultural skills are critical to developing the behavior and practices that lead to strategic results. These skills help us communicate, collaborate and negotiate with people who are different from us, leading us to influence them and their drive to obtain these skills themselves.

Once we learn and apply the skills, we will always have continuous insight into ourselves and others, which leads to enhanced individual and organizational performance.

Today’s employees, especially those in multi-cultural organizations, are trying to accomplish the goals of better collaborating, negotiating, communicating and influencing others. But achieving these results – that is, obtaining strategic performance – is predicated on building up the four key cultural skills, which itself is based on having an open mind in order to develop self- and other-awareness. It is a continuing and evolving process.

Karen Walch