Welcome to the era of global business. Cultural Competency is an essential skill for global leaders and companies doing business internationally. Organizations that focus on customer service require a global perspective in their approach. Understanding cultural values, behaviors and attitudes regarding service expectations and a working knowledge of social protocol and etiquette in various cultures is essential for success in today’s global marketplace. Technology allows us to communicate, collaborate and provide services instantaneously 24/7 with co-workers and customers in almost any part of the world. But do we have the cultural skill set and know-how that will allow us to be truly productive, provide the best customer service, and make the most of the technology that supposedly connects us? Different customer expectations and assumptions about how to provide an excellent customer service experience may pose a challenge when our customers expect quick, polite, yet thorough solutions.